Frequently Asked Questions
Everything you need to know about shopping with Gepetto
What are your shipping times and costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
You can return any unworn item with original tags attached within 14 days of receipt. Once we receive your return, we will process your refund to the original payment method within 7 business days.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit. If you are between sizes, we generally suggest sizing up.
Which payment methods do you accept?
Gepetto accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I track my order after it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
How should I care for my Gepetto garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label of each garment. Generally, washing in cold water and air drying is best for longevity.